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Thread: RCF SUB 705-AS II Failures

  1. #11
    In the US warranty is the responsibility of the manufacturer. With the items most likely to need a warranty repair, automobiles, the warranty work is usually done by a dealer, but only after being approved first by the manufacturer. The exception would be with a used car, where the warranty, if there is one, could be issued by the seller. In any event my previous advice remains, read your warranty. It should say who is responsible for what.
    Bill Fitzmaurice
    Bill Fitzmaurice Loudspeaker Design
    www.billfitzmaurice.info/forum

  2. #12
    Member Daniel S's Avatar
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    Quote Originally Posted by Bill Fitzmaurice View Post
    In the US warranty is the responsibility of the manufacturer. With the items most likely to need a warranty repair, automobiles, the warranty work is usually done by a dealer, but only after being approved first by the manufacturer. The exception would be with a used car, where the warranty, if there is one, could be issued by the seller. In any event my previous advice remains, read your warranty. It should say who is responsible for what.
    It's usually a bit different in Europe, where usually the retailer is considered the counterpart and in turn in almost all cases then turn to the manufacturer for warranty claims.

  3. #13
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    Either way, I predict a long road ahead. It's been more than two weeks already and still no concrete agreement on which action to take. Should know more tomorrow. I am anticipating a 250 mile round trip to one of two places.

  4. #14
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    As predicted, the shop are now demanding the 110 carriage fee to the repair shop. They said they would pay this themselves two weeks ago. Also, they are taking two days to respond to any email we send - and I have to sed a follow-up message to get that. Are DJ Superstore usually this bad?

  5. #15
    That sucks, I'm sorry.
    How's it going now?

    I don't know what it's like working with RCF now as they have grown in size and are probably pretty corporate.
    But if the dealer keeps letting you down maybe try working with them direct. Although from what they have on their website, it's on you to ship your gear to them for warranty service, which does not seem fair.. but that is not unusual.

  6. #16
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    Thanks l-o-m.

    Very quickly ...

    I had to drive down to London to take the speakers to a repair place. From there we had to take them to another place just around the corner (same little industrial estate) then it seemed that they were transported up to Nottingham where there is an appointed RCF repair specialist. All parties concerned were very helpful and gave what sounded like good advice.

    My initial response to the retailer may have been a little abrupt as I was quoting the Consumer Rights Act when it came to the subject of repairs and replacements and who is responsible, etc. It seems the appropriate protocol for this situation is the Sale Of Goods Act, not the CRA. With the SGA you have to allow any such goods to be repaired first. It is only after this that the retailer may offer a refund. Anyway, that's the legal stuff I am not that familiar with, however we have learnt a few things here.

    We actually collected the speakers today. We had a demonstration before taking them away and all seemed fine. We just hope that we don't have to make the journey again.

    That, basically, is that ... we hope.

    Will the speakers fail again? We asked, knowing that there is no real answer to this question. "It's possible", especially if we have a faulty unit, but we were told that the speakers were given a thorough test for a solid day after repair and they passed with flying colours. Fingers are obviously going to be crossed now.

  7. #17
    Wow, that's quite a drive... Being in the USA I have a very modest knowledge of UK geography.. but I looked it up.
    Glad they're working again, did they tell you what the problem was?

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