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Thread: issue screen DJ PRIME 4

  1. #1
    New Member
    Join Date
    Mar 2020

    Unhappy issue screen DJ PRIME 4


    I am new to this forum.

    I have an issue with my new DJ prime 4 screen. (see picture)

    I have a small green line running through the touchscreen...

    any idea how to solve it? install an update of the software?

    Attached Images Attached Images

  2. #2
    Deez Beats! KLH's Avatar
    Join Date
    Feb 2012
    In your head
    Welcome to DJF.

    I'd love to hear about what you think about the PRIME 4... other than the screen, of course!

    Unfortunately, the screen is broken. The controller that manages that row of pixels is shot. The remedy is to send your unit in to get the screen replaced. As the unit should still be under warranty, you shouldn't be out of any money (other than maybe shipping) to fix it.
    Visit DJF's Beginner's MEGA thread and drop by my Facebook Fan Page.

  3. #3
    BanHammer™ Manu's Avatar
    Join Date
    Feb 2012
    Behind you
    This is a physical defect, it's usually one of 2:

    A bad or loose connection between the graphics system and the display or worse, graphics system failure.

    Sometimes it's physical damage, but then you lose a pixel or 2, not a whole line.

    Both are easy to fix, but nothing that you can do at home without replacement parts. Send it back to the shop and ask for a replacement and / or repair.

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