Anyone had to deal with them? Recently my EON sub died on me after very little usage. About 8 gigs that I think of. I bought it new. Called support and they said to take to one of their service centers or ship it back to the factory. The guy wasn't of much help. Didn't offer any technical info or troubleshooting.. just said ship it and rushed me off the phone. Well of course I didn't keep my box to the sub. Only box I don't have actually, but it was so freaking big, I didn't have enough space to store it. Well.. my closest service center is 4 hours away, and I have no box to ship it back in. I called all over Savannah and couldn't find someone that sold a box that would fit it. So feeling the frustration, I emailed support instead of calling. I layed in to them about how disappointed I was in all of this. Well, to my disbelief, I recieved an email saying they were shipping me a box. So kudos to JBL for going a little above and beyond... even if it took me throwing a tantrum.