allenpa5
02-10-2012, 08:49 PM
The title says it all! Almost... I used my MBP last night to DJ a bar show, shut it down, put it away in its case, and took it home. No bumps, no drops, no crazy temps, no nothing! I get up this morning to record a new mix and wouldn't ya know it, the screen is completely black. I try to restart the computer, reset the computer, pull the battery, etc... nothing works. The lights on the keyboard (caps lock light, backlight, etc...) still work, so I know the actual computer is ok, but the screen just won't respond to anything - completely black.
I called Apple immediately after I tried to troubleshoot, spoke to two different people about the problem, and was told that the model MBP I have actually has a manufacturers defect with the graphics card! However, since it's so old (about 4.5 years old), they refuse to pay for the needed repairs (which would've totaled almost $1000). I talk to the supervisor there and speak with her about what we can do to go around this "no" that I kept hearing. After assuring me that there was no way to bypass the system, I calmly told her the following: "You know, I'm really hoping you're one of the good ones over there. I didn't have any intention of calling in and yelling and screaming at you, and I still don't. But I just can't take your answer of No as a final answer. I've taken amazing care of this computer and really hope that Apple can offer that same level of care for me. Now, isn't there something else you can do for me? I'd really appreciate it."
Well, guess what. She tells me to wait on hold for a sec and she's going to make a call to another department. After about 5 minutes on hold, she comes back on the line and enthusiastically tells me that she'll take care of the problem! All I have to do is take it into the Apple store tomorrow and let them know there's a credit on my account.
I gotta say, I'm really impressed with their customer service. It only took me about 2 hours, maybe a little less, to get through to someone who could and WOULD actually help me. I've had similar issues before with HP that took WEEKS!!! I never thought I'd admit to it, but I guess I kind of like Apple.
I called Apple immediately after I tried to troubleshoot, spoke to two different people about the problem, and was told that the model MBP I have actually has a manufacturers defect with the graphics card! However, since it's so old (about 4.5 years old), they refuse to pay for the needed repairs (which would've totaled almost $1000). I talk to the supervisor there and speak with her about what we can do to go around this "no" that I kept hearing. After assuring me that there was no way to bypass the system, I calmly told her the following: "You know, I'm really hoping you're one of the good ones over there. I didn't have any intention of calling in and yelling and screaming at you, and I still don't. But I just can't take your answer of No as a final answer. I've taken amazing care of this computer and really hope that Apple can offer that same level of care for me. Now, isn't there something else you can do for me? I'd really appreciate it."
Well, guess what. She tells me to wait on hold for a sec and she's going to make a call to another department. After about 5 minutes on hold, she comes back on the line and enthusiastically tells me that she'll take care of the problem! All I have to do is take it into the Apple store tomorrow and let them know there's a credit on my account.
I gotta say, I'm really impressed with their customer service. It only took me about 2 hours, maybe a little less, to get through to someone who could and WOULD actually help me. I've had similar issues before with HP that took WEEKS!!! I never thought I'd admit to it, but I guess I kind of like Apple.